Policies



RETURNS & REFUNDS

If you’ve opened your Elephantshoe parcel, we are sure you are shouting OOH LA LA! If however, the product inside is damaged or broken, and not destined for loveliness, we will happily replace it.

Simply contact us on returns@elephantshoe.com within 14 days with a photo of both the damaged goods and the box/packaging materials for our records should we need to follow up with the courier. Kindly include your order number in your email.

- If it is not replaceable (Limited edition or discontinued), a refund will be issued as a credit to your credit card.

- Refunds will be made within 48hours of the package being collected from your premises.

- We will be in touch to arrange collection of the damaged goods, as well as cover the courier fee.

- Unfortunately we do not accept returns of any other nature.


COPYRIGHT

We hope that you love our site and products as much as we do, but please don’t be a copycat. All designs, images and content found here belong to Elephantshoe.com excluding our 3rd party suppliers’ designs, images and content. For more information please visit their respective websites to view their copyright policies. If you would love to share some Elephantshoe goodness on your blog or website you are more than welcome to do so. All we ask, is that you credit Elephantshoe and link back to our website. Please contact us should you require any additional information or images. P.S. Don’t forget to share your post with us, we would LOVE to see it!

All the freebies made available by Elephantshoe are created for personal use only. Commercial use of these designs is strictly prohibited. You are therefore able to use these designs in any way as long as it is not intended to generate profit. You may not use the designs for business purposes or for commercial branding. Alterations to or redistribution of the files are prohibited. Please reference Elephantshoe or direct users to our blog should you want to share the freebies on your website or blog.  


PRIVACY POLICY

WHAT DO WE DO WITH YOUR INFORMATION?

Elephantshoe.com does not store or see any of your financial information. Your contact information is securely stored for your own use in processing your order and general use. It may be necessary to share your information with our couriers, for the sole purpose of getting your package to you or expediting a return package from you.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.


CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting this information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


PAYMENT

When you make use of our direct payment gateway to complete your purchase, it is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa and Mastercard.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which these providers will handle your personal information. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.


Responsibility

Elephantshoe takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this

website, customer service and support, dispute resolution and delivery of goods.


AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at contact@elephantshoe.com or by Post at:

Elephantshoe

Wimbledon Art Studios

Riverside Yard, 10 Riverside Rd, SW17 0BB

DELIVERY POLICY

Your package will be usually be ready to ship within 3–5 working days, but please allow a couple of extra days in case of bad weather, illness, or an unexpectedly busy day. It is generally recommended that you allow up to 10 Days when ordering anything online.

We always try as hard as we can to get every order out as quickly as possible, however there are times when the orders fill up in our inbox and we just can't get to everyone in one day.

If you are in a pickle and need one of our goodies ASAP, please phone or email us before you order, to see if we can help you out.

International Orders

All products ship worldwide

Product Colour Expectations

All computers screens and not made equally. This means that often colours will show up slightly differently depending on which monitor you own. Please note that the color of the product that you receive will be close, but may not be the exact colour you see on your screen.



PAYMENTS MADE ON ELEPHANTSHOE.COM

Payment can be made using VISA or MASTERCARD credit cards. We unfortunately do not accept Bank transfers, or Debit cards.